Getting started with Stay casino online is straightforward once you know the steps — this guide walks you through each one. Whether you’re interested in the stay casino app or the desktop version, the registration process is identical. You’ll learn how to claim your welcome bonus, understand wagering requirements, and manage your funds securely.
Before You Start
- A valid email address that you have access to.
- A mobile phone number for SMS verification.
- A government-issued ID (passport, driver’s license, or national ID) for KYC.
- A payment method accepted by the casino (e.g., Visa, Mastercard, e-wallet).
- Be at least 18 years old (or the legal age in your jurisdiction).
- A stable internet connection – the stay casino app is a PWA and works best with a modern browser.
Creating Your Account
- Visit the stay casino website and click “Sign Up”.
- Fill in your personal details: name, date of birth, email, phone number, and address.
- Choose a username and a strong password.
- Select your preferred currency and agree to the terms.
- Verify your email by clicking the link sent to your inbox.
- Complete the phone verification by entering the SMS code.
- Make your first deposit to unlock the welcome bonus.
Calculating Your Bonus
To make the most of the welcome offer, you need to understand the wagering requirements. Let’s assume a typical package: 100% match bonus up to €500 plus 100 free spins.
Example: You deposit €100 and receive a €100 bonus, giving you €200 to play with. If the wagering requirement is 35x the bonus amount, you must wager 35 × €100 = €3,500 before any winnings become withdrawable.
Important: Different games contribute differently to wagering. Slots often count 100%, while table games may count only 10% or 20%. So playing slots will clear the requirement faster. For free spins, winnings are usually added as bonus funds with their own wagering requirement, often 40x.
Formula: Wagering needed = Bonus amount × Wagering multiplier.
For the free spins: if you win €50 from 100 free spins at €0.10 per spin, that €50 becomes bonus funds with a 40x wagering requirement: €50 × 40 = €2,000 to wager.
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Licence & Player Protection
Stay casino operates under a Curacao eGaming licence. This means the casino is authorised to offer online gambling services. However, for players from the EU or Nordic countries, note that winnings from Curacao-licensed casinos may be subject to local income tax. It is advisable to consult a tax advisor regarding your obligations. The casino uses SSL encryption to protect your data and promotes responsible gambling tools such as deposit limits and self-exclusion.
Money In, Money Out
| Method | Min Deposit | Max Deposit | Withdrawal Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €10 | €5,000 | 1–3 business days | None |
| Skrill | €10 | €10,000 | Instant | None |
| Neteller | €10 | €10,000 | Instant | None |
| Bank Transfer | €25 | €10,000 | 3–7 business days | May apply |
| Cryptocurrency | €20 | €50,000 | Instant–24 hours | Network fees |
When Things Go Wrong
- Forgotten password: Use the “Forgot password” link on the login page. An email with reset instructions will be sent.
- Account locked: Contact customer support via live chat or email. You may need to provide ID verification.
- Withdrawal delay: Check if you have met wagering requirements and submitted KYC documents. Standard processing is 48 hours.
- Bonus not credited: Ensure you entered the bonus code during deposit and that you meet the minimum deposit amount. Contact support if still missing.
- Identity verification fails: Upload clear, legible copies of your documents. If rejected, check the reason and resubmit corrected files.
- Self-exclusion: To set a self-exclusion period, go to your account settings or contact support. The casino will block your account for the chosen duration.
Common Questions
Is the stay casino app available on iOS and Android?
The stay casino app is a progressive web app (PWA), accessible via the browser on any device. You can add it to your home screen for quick access. No download from app stores is required.
How long do withdrawals usually take?
Withdrawal times depend on the method: e-wallets are instant, cards take 1–3 days, and bank transfers up to 7 days. The casino processes withdrawals within 48 hours after verification.
What is the minimum deposit amount?
The minimum deposit is €10 for most methods, except bank transfers which require €25.
Can I play with cryptocurrencies?
Yes, the casino accepts Bitcoin, Ethereum, and other major cryptocurrencies. Deposits are credited instantly, and withdrawals are processed within 24 hours.
Are there any fees on deposits or withdrawals?
The casino does not charge fees for most payment methods. However, bank transfers may incur a small fee, and cryptocurrency transactions include network fees.
How does the VIP program work?
VIP tiers are based on your cumulative wagering. Points are earned for every real-money wager, and you move up through levels. Benefits include faster withdrawals, higher deposit limits, personal account manager, and exclusive bonuses.
What documents are needed for KYC?
You need a valid government-issued ID, proof of address (utility bill or bank statement dated within 3 months), and proof of payment method (photo of card or e-wallet screenshot).
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account settings. These limits are a responsible gambling tool and can be lowered immediately but increased only after a 24-hour cooling-off period.
What currencies are supported?
The casino supports EUR, USD, GBP, AUD, CAD, and several cryptocurrencies.
Good to Know
The VIP program at this casino consists of several tiers: Bronze, Silver, Gold, Platinum, and Diamond. You earn points at a rate of 1 point per €10 wagered on slots and €50 on table games. Once you reach the next tier, you unlock rewards such as cashback, free spins, and exclusive promotions. The higher your tier, the faster your withdrawal processing and the larger your monthly withdrawal limit.
This guide covers everything you need to get started. Remember to gamble responsibly and only wager what you can afford to lose.
